Terms of Service

1. Medical Disclaimer and Health Information

1.1 Not Medical Advice

IMPORTANT: Lyvv is not a healthcare provider, and our Services are not intended to provide medical advice, diagnosis, or treatment. The personalized supplement suggestions, genetic insights, and health information provided through our Services are for informational and educational purposes only and should not replace consultation with a qualified healthcare professional.

1.2 FDA Disclaimer

The products and suggestions provided through Lyvv have not been evaluated by the U.S. Food and Drug Administration (FDA). Our products are dietary supplements and are not intended to diagnose, treat, cure, or prevent any disease or medical condition.

1.3 Consult Your Healthcare Provider

Before starting any new supplement regimen or making changes to your current supplements, you should consult with your physician or other qualified healthcare provider. This is especially important if you:

• Are pregnant or nursing
• Have a medical condition or are taking prescription medications
• Have known allergies or sensitivities
• Are under 18 years of age (parental guidance recommended)

1.4 Genetic Testing Limitations

Our genetic analysis is based on currently available scientific research and is subject to limitations. Genetic predispositions do not guarantee health outcomes. Our AI-powered analysis provides suggestions based on available data and established nutritional science, but AI systems have inherent limitations. The quality of suggestions depends on the accuracy and completeness of the data you provide. We are committed to handling your genetic data responsibly. We comply with applicable genetic privacy laws. Your genetic information will not be shared with employers or health insurers. For details on how we protect your genetic data, see our Privacy Policy.

1.5 Emergency Situations

If you are experiencing a medical emergency, call 911 or your local emergency number immediately. Do not rely on our Services for emergency medical assistance.

2. Eligibility and Account Registration

2.1 Age Requirement

You must be at least 13 years old to use our Services. If you are between 13 and 18, you represent that you have parental or guardian consent to use our Services. By using our Services, you represent and warrant that you meet this age requirement.

2.2 Account Creation

To access certain features of our Services, you must create an account. You agree to:

• Provide accurate, current, and complete information during registration
• Maintain and promptly update your account information
• Maintain the security of your password and accept responsibility for all activities under your account
• Immediately notify us of any unauthorized use of your account

You are responsible for all activities that occur under your account. We are not liable for any loss or damage arising from your failure to maintain account security.

2.3 Account Termination

We reserve the right to suspend or terminate your account at our discretion if we believe you have violated these Terms or engaged in fraudulent or illegal activities.

3. Products and Services

3.1 Personalized Guidance

Our platform uses your lifestyle data, lab results (when provided), and genetic profile (when available) to generate personalized nutrition guidance, including supplement suggestions. These suggestions are informed by established nutritional science and are refined as your data evolves. Individual experiences may vary. We do not guarantee specific health outcomes from using our suggested supplements. All suggestions are for informational purposes only.

3.2 Product Quality and Safety

All supplements sold through Lyvv are manufactured in facilities that follow Good Manufacturing Practices (GMP) and are third-party tested for quality and purity. However, as with any supplement, individual reactions may vary. Discontinue use and consult your healthcare provider if you experience any adverse reactions.

3.3 Product Availability and Changes

We reserve the right to modify, discontinue, or substitute products at any time without prior notice. Prices are subject to change. We will notify you of any significant changes to your subscription products.

3.4 AI-Generated Content and Limitations

Our Services use artificial intelligence and machine learning to analyze your data and generate personalized nutrition guidance. You acknowledge and agree that:

• AI-generated suggestions are based on algorithms and available data and may not account for all factors affecting your health
• AI outputs are not a substitute for professional medical, nutritional, or dietary advice
• The quality of AI-generated suggestions depends on the accuracy and completeness of the information you provide
• We continuously improve our AI models, which may result in changes to your suggestions over time
• AI-generated content should be reviewed critically and discussed with your healthcare provider before making significant changes to your supplement or nutrition regimen

4. Subscriptions and Payments

4.1 Subscription Terms

When you purchase a subscription (other than through the mobile app — see Section 4.1A), you authorize us to charge your payment method on a recurring basis according to the billing frequency you selected (monthly, quarterly, or annually). Your subscription will automatically renew unless you cancel before the renewal date.

4.1A App Store Subscriptions

If you purchase a subscription through the Lyvv Science mobile application on Apple's App Store or Google Play Store ("App Store Subscription"), the following additional terms apply:

• (a) Payment Processing. App Store Subscriptions are processed by Apple or Google (as applicable) through their respective payment systems. Your purchase is subject to the terms and conditions of the applicable platform, including Apple's Media Services Terms and Conditions or Google Play's Terms of Service, in addition to these Terms.
• (b) Billing and Renewal. App Store Subscriptions will automatically renew at the end of each billing period (monthly or annually, as selected) unless you cancel at least 24 hours before the end of the current period. Your Apple ID or Google account will be charged for renewal within 24 hours prior to the end of the current period at the rate of the selected plan.
• (c) Free Trials. If a free trial is offered through an App Store Subscription, any unused portion of the free trial period will be forfeited when you purchase a paid subscription. Free trial eligibility is determined by Apple or Google and may be limited to one trial per Apple ID or Google account.
• (d) Cancellation. To cancel an App Store Subscription, you must manage your subscription through your Apple ID settings (for iOS) or Google Play subscription settings (for Android). Canceling through the Lyvv Science app or website alone does not cancel an App Store Subscription. Cancellation takes effect at the end of the current billing period.
• (e) Refunds for App Store Subscriptions. Refund requests for App Store Subscriptions must be submitted directly to Apple (reportaproblem.apple.com) or Google (play.google.com/store/account/subscriptions). Lyvv Science does not process refunds for subscriptions purchased through the App Store or Google Play. Refund eligibility is determined by Apple or Google in accordance with their respective refund policies.
• (f) Price Changes. If we change subscription pricing for App Store Subscriptions, Apple or Google will notify you in advance and may require your consent to continue the subscription at the new price, in accordance with their respective platform requirements.
• (g) Platform Terms Prevail. In the event of any conflict between these Terms and the terms of Apple's App Store or Google Play regarding the purchase, payment, renewal, cancellation, or refund of an App Store Subscription, the terms of the applicable platform shall prevail.

4.2 Pricing and Payment

All prices are in U.S. dollars and include applicable taxes unless otherwise stated. You agree to pay all charges at the prices in effect when the charges are incurred. We accept major credit cards and other payment methods as displayed on our Services.

4.3 Cancellation, Returns, and Refunds

4.3.1 Web and Direct Subscriptions

You may cancel your subscription at any time through your account settings on lyvvscience.com. Cancellation takes effect at the end of your current billing period. No refund will be issued for the remaining portion of the current billing period.

4.3.2 App Store Subscriptions

See Section 4.1A(d) and 4.1A(e) above. Refund requests must be directed to Apple or Google.

4.3.3 Supplement Product Returns — Unopened

Unopened supplement products in original sealed packaging may be returned within thirty (30) days of delivery for a full refund of the product purchase price. Shipping costs are non-refundable. To initiate a return, contact us at support@lyvvscience.com.

4.3.4 Supplement Product Returns — Opened

Due to the consumable nature of dietary supplements and our commitment to health and safety, we cannot accept returns on opened, used, or partially consumed supplement products. Once a product's tamper-evident seal has been broken, it is not eligible for return or refund. This policy is consistent with industry-standard practices for consumable health products.

4.3.5 Exceptions

If you receive a product that is defective, damaged in shipping, or materially different from what was ordered, please contact us within fourteen (14) days of delivery. We will arrange for a replacement or full refund at our discretion, regardless of whether the product has been opened.

4.3.6 Personalized Formulations

Supplement products that are custom-formulated based on your personalized recommendations are non-refundable and non-returnable, as they are manufactured specifically for you. This applies even if the product is unopened.

4.3.7 First-Order Satisfaction Program

For first-time purchasers only: if you are unsatisfied with your first supplement order, contact us within thirty (30) days of delivery. We will review your case and may offer store credit, a replacement, or a partial refund at our discretion. This program is limited to one claim per customer and does not constitute a money-back guarantee.

4.4 Failed Payments

If a payment fails, we will attempt to charge your payment method again. If payment cannot be processed after multiple attempts, your subscription may be suspended or cancelled. You remain responsible for any outstanding amounts.

5. Shipping and Delivery

5.1 Shipping

We currently ship within the United States. Shipping times vary based on your location and selected shipping method. Standard shipping typically takes 5-7 business days. We are not responsible for delays caused by carriers or circumstances beyond our control.

5.2 Delivery Issues

If your order is lost, damaged, or not delivered, please contact us within 14 days of the expected delivery date. We will work with you to resolve the issue, which may include reshipping or refunding your order.

6. User Content and Conduct

6.1 Your Health Information

You are responsible for the accuracy and completeness of the health information, genetic data, and lifestyle information you provide. Inaccurate information may result in inappropriate supplement suggestions. You grant us a limited license to use, process, and analyze the information you provide for the following purposes: (a) delivering and personalizing our Services; (b) improving the accuracy and quality of our recommendation algorithms; and (c) conducting de-identified, aggregate research. We will not sell your personal data, genetic information, or health data to third parties. You may request deletion of your data at any time, subject to our Privacy Policy.

6.2 Prohibited Conduct

You agree not to:

• Use the Services for any illegal purpose or in violation of any applicable laws
• Upload or transmit viruses, malware, or other malicious code
• Attempt to gain unauthorized access to our systems or networks
• Interfere with or disrupt the Services or servers
• Reverse engineer, decompile, or disassemble any part of the Services
• Use automated systems (bots, scrapers) to access the Services
• Share your account credentials with others
• Resell or redistribute our products without authorization

7. Intellectual Property Rights

7.1 Our Intellectual Property

All content, features, and functionality of the Services, including but not limited to text, graphics, logos, images, software, algorithms, and AI models, are owned by Lyvv or our licensors and are protected by copyright, trademark, patent, and other intellectual property laws. You may not copy, modify, distribute, sell, or create derivative works based on our intellectual property without our express written permission.

7.2 Limited License

We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Services for your personal, non-commercial use in accordance with these Terms.

7.3 Trademarks

"Lyvv," "Lyvv Science," and related logos are trademarks of Lyvv Science, Inc. You may not use our trademarks without our prior written consent.

8. Privacy and Data Protection

Your privacy is important to us. Our collection, use, and protection of your personal information, including your genetic and health data, is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using our Services, you consent to our data practices as described in the Privacy Policy.

9. Disclaimers and Warranties

9.1 Services Provided "As Is"

THE SERVICES AND ALL PRODUCTS ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

9.2 No Guarantee of Results

WE DO NOT WARRANT THAT: (1) THE SERVICES WILL MEET YOUR SPECIFIC REQUIREMENTS OR EXPECTATIONS; (2) THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE; (3) THE RESULTS OBTAINED FROM USING THE SERVICES WILL BE ACCURATE OR RELIABLE; (4) ANY SUPPLEMENT SUGGESTIONS WILL PRODUCE SPECIFIC HEALTH OUTCOMES; OR (5) THE QUALITY OF ANY PRODUCTS OR SERVICES WILL MEET YOUR EXPECTATIONS.

9.3 Genetic Testing Limitations

We make no warranties regarding the accuracy or completeness of genetic analysis results. Genetic testing has inherent limitations, and results should be considered in the context of other health information.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, LYVV AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AND AFFILIATES SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM: (1) YOUR USE OR INABILITY TO USE THE SERVICES; (2) ANY UNAUTHORIZED ACCESS TO OR USE OF OUR SERVERS OR YOUR PERSONAL INFORMATION; (3) ANY BUGS, VIRUSES, OR SIMILAR TRANSMITTED TO OR THROUGH OUR SERVICES; (4) ANY ERRORS OR OMISSIONS IN ANY CONTENT OR FOR ANY LOSS OR DAMAGE INCURRED AS A RESULT OF YOUR USE OF ANY CONTENT; (5) ANY ADVERSE HEALTH EFFECTS OR REACTIONS TO SUPPLEMENTS PURCHASED THROUGH OUR SERVICES.

IN NO EVENT SHALL LYVV'S TOTAL LIABILITY TO YOU FOR ALL DAMAGES, LOSSES, AND CAUSES OF ACTION EXCEED THE AMOUNT PAID BY YOU TO LYVV IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR ONE HUNDRED DOLLARS ($100), WHICHEVER IS GREATER.

Some jurisdictions do not allow the exclusion or limitation of certain damages, so some of the above limitations may not apply to you.

11. Indemnification

You agree to indemnify, defend, and hold harmless Lyvv and its officers, directors, employees, agents, and affiliates from and against any claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising from: (1) Your use or misuse of the Services; (2) Your violation of these Terms; (3) Your violation of any rights of another party; (4) Your provision of inaccurate or misleading health information; or (5) Any adverse health effects you experience.

12. Dispute Resolution and Arbitration

12.1 Informal Resolution

Before filing a formal dispute, you agree to first Contact Us to attempt to resolve the matter informally. We will work with you in good faith to reach a resolution within 60 days.

12.2 Binding Arbitration

If we cannot resolve a dispute informally, you agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Services shall be resolved by binding arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, rather than in court. The arbitration will be conducted in the state where you reside or another mutually agreeable location. You and Lyvv agree that arbitration will be conducted on an individual basis and not as a class action or representative action.

12.3 Exceptions to Arbitration

Either party may bring a claim in small claims court if the claim qualifies. Additionally, either party may seek injunctive or other equitable relief in court to protect intellectual property rights.

12.4 Class Action Waiver

YOU AND LYVV AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING.

13. Governing Law

These Terms and any disputes arising out of or related to these Terms or the Services shall be governed by and construed in accordance with the laws of the State of Delaware, without regard to its conflict of law principles. Any legal action or proceeding not subject to arbitration shall be brought exclusively in the state or federal courts located in Wilmington, Delaware, and you consent to the personal jurisdiction of such courts.

14. Changes to These Terms

We may update these Terms from time to time to reflect changes in our Services, legal requirements, or business practices. We will notify you of material changes by email or through a prominent notice on our Services at least 30 days before the changes take effect. Your continued use of the Services after the effective date of the revised Terms constitutes your acceptance of the changes. If you do not agree to the revised Terms, you must stop using the Services.

15. Termination

We may suspend or terminate your access to the Services at any time, with or without cause, with or without notice, effective immediately. Upon termination, your right to use the Services will immediately cease. Sections that by their nature should survive termination (including provisions regarding liability limitations, indemnification, dispute resolution, and intellectual property rights) will survive termination of these Terms.

16. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions will continue in full force and effect. The invalid provision will be modified to the minimum extent necessary to make it valid and enforceable.

17. Entire Agreement

These Terms, together with our Privacy Policy and any other policies or agreements referenced herein, constitute the entire agreement between you and Lyvv regarding the Services and supersede all prior or contemporaneous communications, agreements, and understandings.

18. Waiver

No waiver of any term or condition of these Terms shall be deemed a further or continuing waiver of such term or condition or any other term or condition. Our failure to assert any right or provision under these Terms shall not constitute a waiver of such right or provision.

19. Assignment

You may not assign or transfer these Terms or your rights and obligations under these Terms without our prior written consent. We may assign these Terms to any affiliate or in connection with a merger, acquisition, reorganization, or sale of assets.